Flogas Britain Ltd.

Q: LPG gas smell: what do I do?

If you notice an LP G gas smell, you need to take immediate action. Our 24-hour emergency team are available on 03457 200 100. Follow these steps, as long as it’s safe to do. Bulk LPG Tanks First, isolate the supply of gas at the tank Open the hood/inspection hatch on the tank Identify the isolation valve (shown below) Close the wheel valve by turning clockwise Gas Bottles Turn off gas bottle, move to a safe place if you can. Then call our 24-hour Emergency Team who can talk you through these next steps Extinguish all possible sources of ignition within 7.5m of the leak. If the leak is indoors, extinguish any sources of ignition and gas appliances, where safe to do so Don’t operate any electrical equipment – including switches. Don’t smoke or vape. If the suspected leak is indoors, increase ventilation by opening windows and doors.

Question 1

What should I do if strong wind is forecast in my area?

Accepted Answer

Remove any overhanging branches or trees that could pose a risk if strong winds bring them down onto your tank or gas bottles.

Secure any loose objects such as trampolines, fence panels, or garden furniture in your garden or around your property that could be blown away or cause damage to your tank.

Check your tank regularly for any signs of damage caused by wind, such as dents, scratches, or loose fittings. If your tank is damaged by wind, such as dented, punctured, or leaking, please call our emergency team immediately on 03457 200 100, as this could pose a serious safety risk.

Question 2

How do I connect a gas cylinder?

Accepted Answer

A regulator is always needed for your gas supply. Please check that you have the correct type and size for your gas cylinder.

Check that the hoses are in good condition and that they are marked as suitable for use with LPG and that they are less than 5 years old (every hose is date stamped with the production date, so you know how old the hose is.) While an older hose may look good on the outside, internally it may be starting to deteriorate.

Don’t forget when checking and changing your LPG hoses this includes the pigtails connected to the cylinders, as well as any other hoses that may be connected to your appliances.

Question 3

LPG gas smell: what do I do?

Accepted Answer

If you notice an LPG gas smell, you need to take immediate action. Our 24-hour emergency team are available on 03457 200 100. Follow these steps, as long as it’s safe to do. Bulk LPG Tanks

First, isolate the supply of gas at the tank
1. Open the hood/inspection hatch on the tank
2. Identify the isolation valve (shown below)
Close the wheel valve by turning clockwise

Gas Bottles

Turn off gas bottle, move to a safe place if you can.

Then call our 24-hour Emergency Team who can talk you through these next steps

Extinguish all possible sources of ignition within 7.5m of the leak. If the leak is indoors, extinguish any sources of ignition and gas appliances, where safe to do so
Don’t operate any electrical equipment – including switches.
Don’t smoke or vape.

If the suspected leak is indoors, increase ventilation by opening windows and doors.

Question 4

I think my gas bottle is leaking, what do I do?

Accepted Answer

Isolate the cylinder supply and contact our 24-hour emergency team on 03457 200 100. Any gas bottles with suspected leaks need to be returned to us for inspection. You can also order a replacement through the website shop or your account. [embed]https://www.youtube.com/watch?v=sizC1fgLCuU[/embed]

Question 5

My gas isn't coming through, whats wrong?

Accepted Answer

Please call our emergency team on 03457 200 100.

Question 6

When do you carry out maintenance?

Accepted Answer

Our drivers visually inspect the tank whilst they are carrying out a delivery to you and report back to our tank maintenance team, if there are any required maintenance issues.

This could also be in relation to reporting other hazards, for example overgrown vegetation or hedges near to the tank we will notify you of and which need your attention.

Additionally, our engineers perform a statutory inspection of the tank every 10 years.  A tank has a service life of up to 30 years, before it must be replaced for you.  In the unlikely event that a tank does not meet our detailed periodic safety inspection criteria, we may need to exchange it for you sooner.

Should you notice anything wrong with your tank or if any part of the tank has been damaged, please call our 24-hour emergency team for advice on 03457 200 100

Question 7

Where should I store my gas bottles?

Accepted Answer

Always store and use gas cylinders in a well-ventilated place in an upright position, ensuring that they are stored away from sources of heat and ignition. Never use or store LPG cylinders in a basement or cellar. Propane cylinders must always be stored outside. At home, Butane cylinders may be used indoors, e.g. for use in portable gas room heaters and you can store 2 cylinders indoors (1 in use and a spare) For more information click here. [embed]https://www.youtube.com/watch?v=sizC1fgLCuU[/embed]

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