How do I read my meter?

You may have a remote reader installed (meaning we receive your readings automatically) however it’s still worth familiarising yourself with the below.

Analogue meters

When recording your meter readings, only record the numbers before the
decimal point (those in black numbers on a black and red dial meter).

Digital meters

When recording your reading, only record the numbers before the decimal point. These digital meters have a battery saving function – so, to wake up the screen simply press and hold the right-hand recessed button for 5 seconds.

When to read your meter

We recommend you send us a monthly meter reading around the 15th of the month. This ensures we have the most up-to-date usage and you never pay for more gas than you use!

If we don’t get a meter reading for 3 months we’ll calculate your usage with an estimation, then, as soon as we get another reading from you, we can amend your account accordingly.

How to send your reading

Once you have your reading, submit this online – we recommend doing so monthly, so you’re only ever paying for the gas you use.

Lost your meter box key?

No problem, just give us a quick call and we’ll get a new one right out to you