What should I do if snow is forecast in my area?

Snow can cause disruptions to your gas supply and deliveries, especially if the roads are blocked or slippery. Here are some tips to help you prepare for snowy weather and keep your gas supply safe and reliable. 

• If you place your own orders for bulk LPG, check your gas level regularly and order a refill when it reaches 40%. This will ensure that you have enough gas in case of delays or cancellations of deliveries due to snow. 

• If the route to your property is blocked or unsafe due to snow, please let us know as soon as possible, so we can reschedule your delivery. 

• If it’s safe for you to do so, clear any snow or ice from the access road and driveway to your property, as well as the area around your tank or bottles. This will make it easier for our delivery drivers to reach your tank or bottles and refill them safely. 

• If you have an above-ground tank, clear any snow or ice from the top and sides of the tank, as well as the pipes and valves. This will prevent any damage or blockage to the tank or equipment caused by freezing or thawing. 

• If you have an underground tank, mark their location with a flag or stake, so they are visible and accessible for our delivery drivers. 

• Do not use any sharp or metal tools to remove snow or ice from your tank or bottles, as this could damage them or cause a leak. Use a broom or a soft brush instead. 

• Do not pour hot water or salt on your tank or bottles, as this could corrode them or cause a pressure build-up. Use a de-icing product that is suitable for metal surfaces instead. 

• If you have any issues with your gas supply after a snowfall, such as low pressure, poor performance, or strange noises, please call our emergency team for assistance. In many cases we can advise what to do over the phone. If required, we will send a technician to check your tank and equipment and make any necessary repairs or adjustments.